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A calm next step, wherever you are in the situation.

I may have already responded

You can take steps now. Open any section that fits your situation.

I sent money

Contact your bank or payment provider immediately. Ask whether they can stop or reverse the payment. Recovery isn't guaranteed.

FTC: Steps for your payment method ↗

I shared a password or code

Use the account's official recovery process. Change a shared password anywhere you reused it, and turn on two-factor authentication.

If you shared a verification code, contact the account provider through its official app or website for help securing the account.

FTC recovery guidance ↗

FTC: Verification codes ↗

I shared personal information

Visit IdentityTheft.gov for recovery steps. If you shared a Social Security number but don't know if it was used, visit IdentityTheft.gov/databreach.

IdentityTheft.gov ↗

Steps after information is exposed ↗

I gave access to my device

Update security software, run a scan, and remove threats it finds. Change passwords and enable two-factor authentication. A trusted technician or the device maker can help.

FTC: Device access guidance ↗

Report a scam

Protect your accounts and contact payment providers first. Reporting doesn't guarantee money will be recovered.

Keep the workshop guide

The participant booklet includes reminders, examples, and space for your notes.

Download the booklet · PDF ↓